Returns, Exchanges, Warranty Claims


How do I return an item?

Refund/Return Policy: Original sales receipt must accompany returns or exchanges. We accept returns and exchanges up to 30 days from the date of purchase. Items must be in "new, unaltered and unused condition". The definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way (including without limitations, foot imprints on the insole and/or discolored or dirty out soles as a result of use), and must not be a special order or a custom order, unless noted that it cannot be returned or has a different return policy time period other than that 30 days as may be noted in that item's description. If an online purchase of an item is incorrectly shipped by us, you must contact Customer Support within 30 days from the date the item was delivered to the shipping address provided.  Refunds and exchanges are contingent upon inspection of item(s) once we receive it.  Customer is responsible for all shipping costs to return any item back to GFranco Shoes. SHIPPING FEES APPLY FOR EXCHANGES. We offer flat rate shipping fees to ship an exchanged item to addresses located within the continental United States.  

For returns/exchanges, you must:
1. Submit the form below.
2. Mail your items to:

GFranco Shoes
9863 Pacific Heights Blvd. Suite G
San Diego, CA 92121, USA
*Additional for exchanges 
3. Please prepay shipping fees by clicking here:  
             International Exchange Postage 
             US Exchange Postage 
For returns, upon receipt and verification of the condition of item returned, a refund of the purchase price will be issued. For exchanges, upon receipt and verification of the condition of any item returned, your selected item will be shipped to you.   If any item returned shows any signs of wear or for any other reason non-returnable, prepayment of shipping fees will apply to return the item back to you.
How do I make a Warranty Claim?
Warranty Policy: Original sales receipt must accompany all warranty claims. GFranco Shoes provides a limited 30 day warranty due to manufacturer defects for GFranco shoes from the date of purchase. All warranty claims must be made in writing emailed or mailed to GFranco Shoes within 30 days from the date of purchase or if the purchase was made online, when the item was delivered to the shipping address provided. At the sole discretion of GFranco Shoes, we may repair the item in lieu of replacing any defective item for valid claims that are reported to GFranco Shoes within the 30 day period stated above. Approval of or processing of claims are contingent upon inspection of item(s) once we receive it or of photos provided by customer to determine if the item is damaged as a result of a manufacturing defect and not misuse or other cause not within the control of GFranco Shoes. Suede bottom shoes manufactured by GFranco Shoes are specifically designed to be used on professional grade wood floors or other non-abrasive or non-friction surfaces.  In particular, the use of any suede bottom dance shoe to dance or walk on any abrasive or friction causing surface, and specifically dancing on carpet, wood decking or concrete surfaces, or the use of indoor/outdoor soles beyond the scope of which these styles were designed voids the 30 day warranty.  GFranco shoes featuring indoor/outdoor soles may be worn outdoors but are not designed to be used to dance on outdoor or abrasive surfaces such as concrete or asphalt or for use as a daily walking shoe or walking outdoors for long distances.  Rhinestones that have fallen off GFranco dance shoes as a result of impact with other surfaces including the two sides of the shoes from dancing or performing splits, or misuse does not qualify as a valid warranty claim.
Customer is responsible for all shipping costs to return any item back to customer if the product is determined to be out of warranty or not to be caused by a manufacturer defect. 
To make a warranty claim, you must do the following:
1.   complete the form below;  
2.   email to support@gfranco.com  and provide the following:
      a.   photos of the damaged area of the shoes and of the bottom of the left and right
            sides of the shoes;
      b.   provide proof of purchase (for example: a copy of your receipt if purchased in
            person or if purchased online,  state your order number found on your
            email receipt); and
3.   Do not continue to use the defective item if it is unsafe to continue the use of it.
After GFranco Shoes receives a claim with the information requested above, GFranco Shoes will email a prepaid shipping label to customer to mail the item to GFranco Shoes if the claim is validated and it is determined that the claim is made within the warranty period stated above.  As stated above, a customer is responsible for all shipping costs to return any item back to customer if the product is determined to be out of warranty or not a manufacturer defective.
To locate order number, click Here.