Now that you have completed the warranty form, management will review your claim and photos you submitted.  You will recive an email within 2 days with a reply whether your warranty claim has been accepted.  If your warranty claim is approved, a prepaid return shipping label will be emailed to you.

Pack the damaged item, and if available, include your original packing slip. If the original packing slip is unavailable, include a note specifying your first and last name used to place the order and seal the box. You can use the box the items arrived in or another box if you prefer.  The box should not be too large as it may exceed the dimensions that the postage was assigned and delay the delivery.

You must then take the box to your local postal carrier identified on the pre-paid shipping label (usually US Postal service).